Privacy & Cookie Policy | Maxelenatravel

PRIVACY AND COOKIE POLICY

LLC “Maxelenatravel”

Last updated: 30 August 2026

This Privacy and Cookie Policy explains how LLC “Maxelenatravel” / ООО «МАКСЕЛЕНАТРАВЕЛ» processes personal data of users who visit maxelenatravel.ru, request information or purchase tourist and travel-related services.

The Website has primarily an informational and commercial purpose and does not use online forms to collect enquiries or personal data.

Users may voluntarily contact LLC “Maxelenatravel” using the contact details published on the Website, including email, WhatsApp or Telegram.

LLC “Maxelenatravel” processes personal data according to principles of lawfulness, fairness, transparency, data minimization and security and limits processing to information reasonably necessary to respond to enquiries and provide requested services.

1. DATA CONTROLLER

The Data Controller is:

LLC “Maxelenatravel” / ООО «МАКСЕЛЕНАТРАВЕЛ»

Registered address:

125459 Moscow

Ulitsa Turistskaya 2, Building 2, Apartment 90

Russian Federation

INN: 7733388965

KPP: 773301001

OGRN: 1227700475683

Registration number in the Unified Federal Register of Tour Operators:

В031-00161-00/04243423

Website: maxelenatravel.ru

Email: maxelenatravel@mail.ru

Questions concerning this Policy or the processing of personal data may be sent to the email address above.

2. DATA PROCESSED WHEN VISITING THE WEBSITE

Simply visiting the Website does not require users to provide their name, email address, telephone number, passport details or other personal information through online forms.

However, as normally occurs when using the Internet, the systems and technical services necessary for operation and security of the Website may automatically process certain technical information, including, depending on the configuration used:

IP address;
browser and device type;
operating system;
date and time of the request;
requested page;
technical connection information;
security and technical logs.

Such information is used for technical, security and Website-management purposes and is not used by LLC “Maxelenatravel” to create commercial profiles of Website visitors.

3. DATA VOLUNTARILY PROVIDED BY USERS

Users may voluntarily contact LLC “Maxelenatravel” by email, WhatsApp, Telegram or another contact channel expressly indicated on the Website.

In such cases, the Company may receive and process information voluntarily provided by the user, including:

name and surname;
email address;
telephone number;
nationality, where relevant to the requested service;
information concerning the requested journey;
travel dates and itinerary;
number of participants;
preferences and organizational requirements;
content of communications;
other information reasonably necessary to prepare or provide the requested service.

Passport details and travel documents are not requested or collected through the Website during ordinary browsing.

Such information may subsequently be requested through appropriate channels where necessary to perform booked services, including accommodation bookings, transportation, insurance, tourist documentation, registrations or other travel formalities.

Users should avoid providing personal information that is not necessary for their request.

4. PURPOSES OF PROCESSING

Personal data may be processed for purposes including:

responding to enquiries;
preparing quotations, proposals and travel programmes;
managing pre-contractual communications;
organizing and providing tours and travel services;
booking hotels, transportation, guides and other services;
preparing travel documentation;
arranging insurance, registrations and other services requested by the Client;
communicating with Clients before, during and after travel;
providing operational assistance;
complying with legal, tax, accounting and administrative obligations;
preventing abuse and protecting information systems;
protecting the Company's rights and legitimate interests in connection with complaints, disputes or legal proceedings.

5. LEGAL BASIS FOR PROCESSING

Depending on the circumstances and the applicable law, processing may be based on:

Pre-contractual measures — where a user contacts LLC “Maxelenatravel” to request information, a quotation or a travel proposal.

Performance of a contract — where processing is necessary to organize and provide services purchased by the Client.

Compliance with legal obligations — where processing is necessary to comply with tax, administrative, accounting or other legal requirements.

Legitimate interests — where applicable and necessary to ensure system security, properly manage relationships with Clients and suppliers, prevent abuse or protect the Company's rights.

Consent — where applicable law requires consent for a specific optional processing activity.

6. PROVISION OF PERSONAL DATA

Browsing the Website does not require users to submit personal data through contact forms.

Where a user requests information or purchases a service, providing the information necessary to process the request or perform the service is voluntary.

However, failure to provide necessary information may make it impossible for LLC “Maxelenatravel” to prepare a proposal, make a booking or provide the requested service.

7. RECIPIENTS OF PERSONAL DATA

LLC “Maxelenatravel” does not sell, rent or disclose users' personal data to third parties for their own advertising or marketing purposes.

Where necessary to organize or provide a requested service, personal data may be disclosed, strictly to the extent necessary, to:

hotels and accommodation providers;
airlines, railway companies and other transportation providers;
tourist guides and accompanying personnel;
insurance companies;
travel agencies and operational partners;
local service providers involved in the journey;
providers responsible for documentation or services requested by the Client;
public or administrative authorities where required by law;
tax, accounting, administrative and legal advisers;
IT, hosting and email providers;
communication services used by the user.

Personal data is shared only to the extent reasonably necessary for the relevant purpose.

8. PROCESSING IN THE RUSSIAN FEDERATION AND OTHER COUNTRIES

LLC “Maxelenatravel” is established in the Russian Federation.

Accordingly, when a user contacts the Company directly or purchases a service, personal data may be accessed and processed in the Russian Federation for the purposes of managing the request and providing the relevant services.

Some IT, hosting, email, communication or travel-service providers may also process or technically store information in other countries.

The Russian Federation is outside the European Economic Area and does not currently benefit from an adequacy decision of the European Commission under the GDPR.

LLC “Maxelenatravel” limits processing and disclosure of personal data to information necessary for the purposes described in this Policy and applies reasonable technical and organizational measures appropriate to the nature of the information processed.

Users may request additional information by contacting:

maxelenatravel@mail.ru

9. DATA RETENTION

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected and thereafter where required to comply with legal obligations or protect the Company's rights.

In particular:

general enquiries are retained for the period reasonably necessary to deal with the enquiry and relevant follow-up communications;
booking and service data is retained during the contractual relationship and thereafter for applicable tax, accounting, administrative and legal retention periods;
copies of passports or other travel documents are retained only where necessary and for as long as required for the specific purpose for which they were requested, unless otherwise required by law;
communications may be retained where necessary to document the relationship with the Client or protect legal rights;
technical logs may be retained for periods reasonably necessary for security and operation of the Website.

When retention is no longer required, information is deleted, anonymized or otherwise no longer used for purposes incompatible with those for which it was collected.

10. SECURITY

LLC “Maxelenatravel” implements reasonable and proportionate technical and organizational measures designed to protect personal data against loss, unauthorized access, misuse, alteration or disclosure.

Depending on the systems used, such measures may include:

restricted access;
account protection;
individual credentials;
information-security measures;
controlled document storage;
data minimization;
internal procedures limiting access to persons who reasonably require the information.

No information system can guarantee absolute security, but the Company applies safeguards appropriate to the nature of the information and relevant risks.

11. RIGHTS OF DATA SUBJECTS

Subject to the conditions and limitations established by applicable law, individuals may have the right to:

obtain confirmation as to whether their personal data is being processed;
request access to personal data;
request correction of inaccurate or incomplete information;
request deletion where the legal conditions are met;
request restriction of processing;
object to processing where applicable;
request data portability where applicable;
withdraw previously given consent without affecting the lawfulness of processing carried out before withdrawal;
lodge a complaint with a competent data-protection authority.

Requests may be sent to:

maxelenatravel@mail.ru

12. WHATSAPP, TELEGRAM AND OTHER EXTERNAL SERVICES

The Website may contain links allowing users to access external services, including WhatsApp and Telegram.

These links allow users to choose the communication channel through which they wish to contact LLC “Maxelenatravel”.

Once the user follows such a link and accesses an external platform, processing performed independently by that provider is also subject to the terms and privacy policies of that service.

LLC “Maxelenatravel” does not control the independent processing practices of external platforms.

The same principle applies to links to other third-party websites.

COOKIE POLICY

13. WHAT ARE COOKIES?

Cookies are small files or technical information that may be stored on a user's device when browsing a website.

Cookies may be strictly technical or, where specifically implemented and permitted by applicable law, used for statistical, analytical, advertising or profiling purposes.

14. COOKIES AND TECHNOLOGIES USED BY MAXELENATRAVEL.RU

As of the date of the latest update to this Policy, maxelenatravel.ru does not intentionally use cookies or tracking technologies for profiling, behavioral advertising or marketing purposes.

The Website does not use Yandex Metrica, Google Analytics or Meta Pixel.

Only cookies, identifiers or technical functions strictly necessary for purposes such as the following may be used:

transmitting communications over the network;
correctly loading and operating Website pages;
Website security;
technical infrastructure management;
storing technical preferences necessary for Website operation.

Strictly necessary technical cookies are not used to create commercial profiles of users and, where permitted by applicable law, do not require prior consent.

15. NO PROFILING OR MARKETING COOKIES

The Website does not currently use profiling or marketing cookies installed on behalf of LLC “Maxelenatravel”.

In particular, the Website does not intentionally use technologies designed to:

systematically track browsing behaviour;
create individual commercial profiles;
display personalized behavioural advertising;
conduct remarketing activities.

If analytics, profiling, marketing or other technologies requiring consent are introduced in the future, this Policy will be updated and the relevant technologies will be implemented in accordance with applicable consent requirements.

16. EXTERNAL LINKS AND THIRD-PARTY COOKIES

The presence of a normal link to WhatsApp, Telegram or another external website does not necessarily mean that the external provider places cookies on the user's device while the user is simply browsing maxelenatravel.ru.

Once the user chooses to follow such a link, the destination website or application may use its own cookies and tracking technologies in accordance with its own privacy policy.

Users should therefore consult the privacy and cookie policies of the external services they choose to use.

17. MANAGING COOKIES THROUGH THE BROWSER

Users may view, delete or restrict cookies through their browser settings.

Disabling strictly necessary technical cookies may affect the correct operation of certain Website functions.

As the Website does not currently use profiling or marketing cookies on behalf of LLC “Maxelenatravel”, users are not requested to provide consent for such purposes.

18. CHANGES TO THIS POLICY

This Policy may be updated when there are changes to:

Website functionality;
IT services used;
data-processing practices;
the activities of LLC “Maxelenatravel”;
applicable legislation.

The updated version will be published on this page together with the date of the latest revision.

19. CONTACT DETAILS

For questions, requests or information relating to this Policy or the processing of personal data: